Refund policy

🔄 Return & Refund Policy

At Pickorgrab LLC, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase. 

👉Returns sent without prior approval will not be accepted.

 

📦 Returns

We accept returns only under the following conditions:

• The item must be unused, undamaged, and in its original packaging

• Return requests must be submitted within 30 days of delivery under our 30 days of delivery under our 30-Day Money Back Guarantee.

Proof of purchase (order number or receipt) is required

To initiate a return, please contact us at pickorgrab@gmail.com with your order details.

🚫 Non-Refundable Items

Due to the nature of our product, the following are non-refundable:

• Items damaged due to misuse, mishandling, or unauthorized modifications

• Products returned without original packaging or accessories

• Orders marked as delivered but delayed due to incorrect address details provided by the customer

• Items returned after the 30-day return window are not eligible for refunds. Clearance or promotional items (if applicable)

❌ Order Cancellations

• Orders can be canceled within 12 hours of purchase

• Once the order has been processed or shipped, cancellations are not possible

 

EU withdrawal essentials:

• 14-day withdrawal window — customers have 14 days to notify you, starting from delivery of the last item
• Return timing — customers must return goods within 14 days of notifying you
• Refund timing — you must refund within 14 days of receiving the returned goods (or proof of return)
• Outbound shipping — standard delivery costs must be refunded; you don't have to refund premium shipping upgrades
• Return shipping responsibility — clarify who bears the cost (you can require the customer to pay if disclosed in advance)
• Exemptions — list any products excluded from the right of withdrawal (e.g., personalized/custom items — relevant for your pet memorial products)

🔁 Exchanges

We only replace items if they are:

• Defective

• Damaged during transit

If you received a damaged or defective item, contact us within 48 hours of delivery with clear photos or videos of the issue.

💰 Refunds

Once your return is received and inspected:

• You will be notified via email

• Approved refunds will be processed back to the original payment method

• Refund processing time: 5–10 business days (depending on your bank or payment provider)

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Shipping charges are non-refundable

📍 Return Address

The return address will be shared after your return request is approved.

Please do not send items back without confirmation.

 

📩 Contact Us

If you have any questions about returns or refunds, feel free to reach out:

Email: pickorgrab@gmail.com

 

🔒 Final Note

PickorGrab LLC reserves the right to refuse returns or refunds that do not comply with this policy.